Can we open normally?
- WHAT HAPPENED
- Karen arrives. One employee is absent; opening coverage is recorded, but closing backup has not acknowledged.
- WHAT READYQUEUE + THE TEAM DO
- ReadyQueue compares expected coverage with the recorded roster, preserves the unconfirmed acknowledgment, and prepares a targeted decision for Karen.
- WHAT IS CONFIRMED
- A named backup and their actual acknowledgment; no assumption that assignment means acceptance.
- WHAT STILL NEEDS THE MANAGER
- Karen approves or changes closing coverage.
Illustrative walkthrough. No real call, transfer, confirmation or repair is represented as completed.