01
Referral received
Fax, secure upload, email, spreadsheet, portal, or staff entry.
Know what is blocking patient care before it becomes tomorrow’s crisis. Operational Continuity Memory for the work your EHR does not manage.
See unfinished referrals, surgery-readiness gaps, authorization risks, overdue follow-up, equipment issues, and who owns the next action.
Keep operational work moving across staff, locations, and systems—even when people change or a source system is unavailable.
Works alongside your EHR and existing systems
Built for one or multiple locations
Important outcomes remain human reviewed
What needs attention now
Live
17
Patients Waiting
05
Surgeries At Risk
09
Referrals Waiting
06
Authorizations Expiring
03
Equipment Issues
04
Tasks Overdue
Patient waiting for provider
Room 3 · 18 minutes
Surgical clearance incomplete
Main location · Owner: Maria T. · Waiting on cardiology
OCT service issue
North location · Testing affected
Referrals waiting
Missing information, contact attempts, scheduling, or outcome confirmation.
Surgeries at risk
Missing clearance, authorization, consent, testing, transport, or readiness items.
Authorizations expiring
Catch payer requirements, denials, renewals, and upcoming visits without approval.
Follow-up overdue
Keep patient contact attempts, recall, next actions, and outcomes visible.
Equipment affecting care
Downtime, service delays, vendor response, backup responsibility, or patient impact.
Work without ownership
No clear owner, backup, next action, due time, or escalation path.
How ReadyQueue Fits Into the Day
From an incoming referral to a verified outcome.
ReadyQueue turns scattered operational information into a visible, owned workflow with a next action, deadline, follow-up, escalation, and preserved history.
02
Records reviewed
Required information and readiness items are checked.
03
Owner and backup assigned
Responsibility and the next action become visible.
04
OCT or visual field missing
The specific ophthalmic information gap is identified.
05
Referring office contacted
The request, contact attempt, and deadline are recorded.
06
Records received and reviewed
The missing information is attached to the workflow and verified.
07
Patient scheduled
The appointment and remaining responsibilities are confirmed.
08
Outcome preserved
The closed loop, ownership, and operational history remain with the organization.
The same operating pattern supports surgical readiness, authorizations, follow-up, clinic flow, equipment issues, vendor commitments, and other work surrounding patient care.
Operational Memory and Accountability
The knowledge that runs your organization should belong to the organization.
ReadyQueue preserves responsibilities, handoffs, decisions, follow-up, vendor commitments, equipment history, and operational context so work does not disappear when someone is absent, changes roles, or leaves.
ReadyQueue shows what needs attention, who owns it, what is blocking it, and what happened.
Works Alongside Your Existing Systems
Keep your EHR. Add operational continuity memory around it.
Your EHR and ophthalmic systems remain authoritative for the work they own. ReadyQueue connects the operational meaning around them: what is unfinished, who owns the next action, what is blocked, what can hurt tomorrow, whether the source can be trusted, and what approved follow-through must happen next.
Your existing systems
- Clinical documentation
- Orders and test results
- Scheduling
- Billing and claims
ReadyQueue — ask instead of hunt
- What needs attention
- Who owns the next action
- What is missing, blocked, delayed, or waiting on someone else
- What happened and what the organization must preserve
Core Operational Workflows
Start with the workflow creating the most pressure today.
Referral Completion
Track intake, missing information, contact attempts, scheduling, outcomes, and closed-loop confirmation.
Surgical Readiness
See clearance, H&P, medication, transport, consent, lens, measurements, authorization, and financial readiness.
Authorization Tracking
Upcoming visits, payer changes, denials, renewals, or approvals still pending.
Follow-up and Recall
Patient contact, recall, missed visits, next actions, and outcomes still open.
Clinic Flow
Coordinate patients, rooms, testing, providers, delays, handoffs, and operational blocks.
Equipment and Vendors
Connect equipment status, service, contracts, vendor commitments, backup plans, and patient impact.
Operational Continuity
Preserve responsibilities, backups, procedures, decisions, transitions, and organizational memory.
Management Reporting
Turn daily activity into visibility across work, locations, risk, ownership, and repeated delays.
Built for Eye-Care Operations
Designed for ophthalmology, optometry, ophthalmic surgery/ASC, LASIK/refractive, and multi-location eye-care organizations.
Ophthalmology
Referrals, imaging, dilation, surgery readiness, authorization, equipment, and multi-location coordination.
Optometry and Optical
Pre-testing, exam flow, referrals, follow-up, equipment, optical handoffs, and continuity.
Surgery Centers
Registration, pre-op, readiness, procedure flow, recovery, discharge, and operational exceptions.
Multi-Location Eye Care
Cross-location responsibilities, source health, staffing coverage, deadlines, reporting, and regional oversight.
20+ years
Working alongside ophthalmology, optometry, LASIK/refractive, and ophthalmic surgery practices.
Built From Real Eye-Care Operations
We saw the operational pressure before we built the software.
For more than 20 years, we have worked inside and alongside ophthalmology, optometry, LASIK/refractive, and ophthalmic surgery environments—seeing how managers coordinate equipment, vendors, referrals, staff, locations, and daily operations.
ReadyQueue was built so operational knowledge stays with the organization when people, vendors, locations, or circumstances change.
Security and Privacy
Protected by design. Clear enough to see before you sign in.
ReadyQueue is designed with encrypted connections, controlled user access, practice and location boundaries, audit history, protected document handling, and human review for sensitive actions. The system is built to support HIPAA-compliant workflows and to keep patient, staff, and organizational information protected.
ReadyQueue supports HIPAA-compliant operations. Each customer remains responsible for its own policies, workforce practices, device security, and permitted use of protected health information.
Encrypted Connections
Information is protected in transit through secure, encrypted connections.
Controlled Access
Role, practice, and location permissions limit who can view or act on information.
Protected Workflows
Sensitive documents, communications, and actions follow controlled handling rules.
Accountability
Audit history, ownership, review, and activity records help preserve responsibility.
Human Judgment Where It Matters
ReadyQueue assists, flags, summarizes, recommends, and routes work.
Important outcomes remain reviewable and controlled by qualified people. ReadyQueue does not replace clinical judgment, approval authority, or accountable decision-making.
Start with the workflow creating the most pressure today.
Referrals. Surgery readiness. Authorizations. Equipment. Follow-up. Clinic flow. Staff continuity. Begin with one pressure point, then expand across locations and teams.
Approved organizations can begin with a 30-Day Guided Evaluation centered on one real operational pressure point.