Operational Continuity Memory System

Start with the eye-care operational pressure your team needs to control now.

ReadyQueue preserves the operational memory surrounding patient care: what is unfinished, who owns the next action, what is missing, which source or vendor is delaying work, what happened during interruptions, and what must happen next—without replacing your EHR or existing applications.

Built for ophthalmology, optometry, ophthalmic surgery/ASC, LASIK/refractive, and multi-location eye-care organizations.

30-DAY 30-Day Guided Evaluation

Use a 30-Day Guided Evaluation to prove ReadyQueue on one real operational pressure point. An approved 30-Day Guided Evaluation is configured around your real locations, users, responsibilities, source systems, deadlines, and highest-pressure workflow. No credit card is required to begin.

Prices shown in U.S. dollars. Local currency, taxes, data-residency requirements, and country-specific implementation terms may vary.

30-Day Guided Evaluation Configured around real ownership, unfinished work, deadlines, source state, and operational memory.

Independent and single-location healthcare organizations

Essential

A complete single-location operational continuity memory foundation for practices that need visible ownership, unfinished-work control, follow-through, deadlines, and preserved operational history.

$299 / month

Billed monthly after the evaluation

Annual billing includes two months at no additional cost.

Locations 1 location

Users Up to 5 users

Reporting Weekly operational brief

Core patient operations and ownership

Referral tracking from receipt through closed-loop outcome
Missing-information, owner, backup owner, next-action, and deadline control
Authorization, surgical-readiness, patient follow-up, recall, and basic Clinic Flow visibility
Tasks, notes, documents, activity history, acknowledgments, and responsibility tracking
Basic internal ReadyQueue messages and communication history
ReadyQueue Signal™ intake, review, accountable routing, and follow-through
ReadyQueue Intelligence™ search and summaries across authorized single-location work

Operational memory and continuity

Preserved operational history: what happened, what is waiting, who owns it, and what comes next
Alerts for overdue, blocked, unassigned, waiting, and unresolved work
Equipment registry, service history, warranty, downtime, and patient/clinic impact
Vendor contacts, documents, renewals, commitments, and obligations
Basic Command and Voice capture/read-aloud with privacy and permission controls
Standard spreadsheet intake, CSV export, basic Continuity Brief, and guided onboarding
Weekly operational brief for ownership, deadlines, open work, and exceptions

Request 30-Day Guided Evaluation

Best for Growth

30-Day Guided Evaluation Configured around real ownership, unfinished work, deadlines, source state, and operational memory.

Growing specialty groups and multi-location organizations

Professional

A cross-location operational continuity memory system for organizations that need advanced routing, secure outreach, source-health awareness, exception intelligence, escalation, reporting, and management visibility.

$699 / month

Billed monthly after the evaluation

Annual billing includes two months at no additional cost.

Locations Up to 5 locations

Users Up to 25 users

Reporting Weekly + monthly executive

Cross-location operations and communication

Everything in Essential
Operations Command Center with cross-location attention, ownership, workload, and exception visibility
Attention profiles, acknowledgment rules, reminders, backup ownership, and escalation paths
Secure ReadyQueue messages, secure email, fax, and approved outreach workflows
Delivery status, response processing, retry, expiration, and communication-to-action tracking
Cross-location Signal routing, responsibility, backup, and management exception handling
Sticky-photo capture, meeting operations, advanced spreadsheet imports, mapping, validation, and duplicate review
Full Clinic Flow plus advanced referral, authorization, denial, appeal, surgical-readiness, follow-up, and outcome exceptions

Continuity, source health and intelligence

Source-health visibility with last successful contact/retrieval, freshness, affected work, fallback owner, and continuity state
Manual-continuity and reconciliation support when connected systems are stale, degraded, unavailable, or recovering
ReadyQueue Intelligence™ cross-module search, explanation, prioritization, bottleneck detection, and management summaries
Mobile equipment scanning, identity review, inventory sessions, duplicate matching, transfer, utilization, disposition, and approval history
Cross-location equipment, vendor, responsibility, dependency, and operational history
Weekly operations reporting, monthly executive reporting, and trend/exception visibility
Full Continuity Brief, Management Transition Package, priority onboarding, and support

Request 30-Day Guided Evaluation

Enterprise evaluation Scoped around hierarchy, migration, security, integrations, reporting, and implementation.

Networks, regional groups, consolidators, and surgery-center operators

Enterprise

A governed operational continuity memory environment for networks that require corporate and regional oversight, custom integrations, source governance, cross-organization continuity, dedicated implementation, and executive control.

Custom

Scoped agreement for hierarchy, migration, security, implementation, integrations, reporting, and support.

Locations Custom scale

Users Custom access

Reporting Corporate + regional

Network continuity and operational memory

Everything in Professional
Corporate, regional, organization, department, and location workspaces
Network and corporate Signal routing with local ownership and regional accountability
Regional briefings, network-wide exception oversight, source-health visibility, and executive reporting
Cross-organization acknowledgment, escalation, approvals, responsibility, and exception structures
Acquisition, transition, new-location, and management-change continuity onboarding
Network-wide Clinic Flow, referrals, readiness, authorizations, follow-up, equipment, vendors, and outcomes
Scoped organization-to-organization referral continuity workflows for approved outage and partner scenarios

Custom governance and implementation

Custom connectors, APIs, webhooks, approved file exchange, and vendor-integration planning
Custom hierarchy, permissions, location scope, reviewer, human-confirmation, and administrative-access structure
Custom source-health, retention, speech, notification, escalation, reconciliation, and review controls
Custom migration, imports, reporting, data-retention, residency, continuity, and disaster-recovery requirements
Jurisdiction-aware security/privacy review, business-associate or equivalent contractual review, and implementation governance
Dedicated implementation coordination, training, contracted service levels, and enterprise support

Discuss Enterprise

Underpriced, not stripped down

Essential and Professional include meaningful operational continuity memory, patient-workflow, equipment, vendor, reporting, Intelligence, and human-review value without per-physician pricing.

Guided implementation

Begin with one real operational problem, clear owners and backups, deadlines, source/dependency context, attention rules, and measurable operating priorities.

Continuity grows by scope

Essential establishes one-location operational memory and ownership. Professional adds cross-location continuity, secure outreach, source-health awareness, advanced exception handling, escalation, and executive visibility.

Enterprise remains custom

Networks require separately scoped hierarchy, connectors, source governance, retention, jurisdiction requirements, notification, escalation, review controls, reporting, implementation, and support.

Optional managed operations

Human support when your organization needs more than software.

Approved ReadyQueue specialists can review designated queues, assist with follow-up, correct uncertain captures, support communication completion, and help preserve operational continuity under customer-defined rules.

Separately scoped

Managed services are not automatically included in Essential, Professional, or Enterprise subscriptions. Scope, access, responsibilities, service levels, and pricing require a separate agreement.

Referral and authorization queue review
External document, fax, and intake review
Patient and operational follow-up assistance
Uncertain capture and equipment identity review
Communication completion and exception support
Customer-defined human review and operational assistance

Discuss Managed Operations

Plan comparison

What ReadyQueue adds as your operating scope grows.

Feature	Essential	Professional	Enterprise
Locations	1	Up to 5	Custom
Users	Up to 5	Up to 25	Custom
Operational memory + ownership	Single-location	Cross-location + management	Corporate + regional
Referrals, readiness, authorization + follow-up	Core workflows	Advanced exceptions + automation	Network governance
Clinic Flow	Single-location visibility	Advanced + cross-location	Network-wide
ReadyQueue Intelligence™	Authorized search + summaries	Cross-module exceptions + prioritization	Network + executive intelligence
Source health + outage continuity	Basic continuity records	Health states + manual continuity + reconciliation	Network source governance
Internal + external communication	Internal messages + Signal	Secure outreach + response handling	Custom channels + governance
Voice + Command	Basic capture + read-aloud	Advanced capture + operational commands	Custom controls + accessibility
Equipment + vendors	Registry + service continuity	Scanning + disposition + approvals	Network capital governance
Reporting + continuity brief	Weekly + basic brief	Monthly executive + full brief	Corporate + regional
Integrations	Manual + approved files	Advanced imports + source planning	Custom connectors + APIs + webhooks
Implementation	Guided	Priority guided	Dedicated custom

Included across ReadyQueue

Every plan includes the same Operational Continuity Memory foundation.

Encrypted connections, protected handling patterns, and controlled access
Practice, location, role, responsible-user, and backup-owner boundaries
Assignment, acknowledgment, activity, communication, and auditable operational history
Human review for uncertain, sensitive, approval-bearing, or consequential outcomes
ReadyQueue Signal™ intake with accountable next-action support
ReadyQueue Intelligence™ grounded in the user’s authorized operational context
Operational continuity through ownership, source state, deadlines, history, fallback, and reporting
Jurisdiction-aware privacy and security presentation for applicable customer implementations
Works alongside existing clinical, scheduling, billing, imaging, fax, email, equipment, vendor, and practice-management systems

Pricing questions

Understand how ReadyQueue is structured.

Does ReadyQueue replace the EHR?

No. ReadyQueue is the Practice Operational Continuity Memory System around your clinical, scheduling, billing, imaging, fax, email, equipment, vendor, and practice-management systems. Those systems remain authoritative for the functions they own; ReadyQueue preserves the operational work, ownership, exceptions, source state, and history around them.

Is ReadyQueue only for ophthalmology?

No. Ophthalmology is an important initial market, but ReadyQueue is designed for optometry, surgery centers, specialty groups, and broader healthcare operations.

What is included in Clinic Flow?

Clinic Flow coordinates patient stages, rooms, testing, providers, handoffs, wait time, delays, blocks, ownership, next actions, and escalations. Essential supports one-location flow visibility. Professional adds advanced live coordination and cross-location management.

What is included in the evaluation?

The evaluation is configured around an approved operational problem using your actual locations, users, responsibilities, workflows, deadlines, and priorities. No credit card is required to begin.

Which communication services are included?

Essential includes basic internal ReadyQueue messages, quick notes, basic Signal routing, a safe weekly brief, and basic voice dictation and read-aloud usage. Professional adds attention profiles, secure ReadyQueue outreach, secure email and fax workflows, response processing, delivery status, cross-location routing, reminders, and escalation. Enterprise adds network routing, regional briefings, custom connectors, and custom communication, retention, speech, notification, escalation, and review controls.

Are human managed services included in the subscription?

No. Optional Managed Operations is separately scoped. Approved ReadyQueue specialists may support designated review, follow-up, uncertain capture correction, communication completion, or operational assistance under a separate customer agreement.

Why is Professional priced higher?

Professional adds cross-location operational memory, source-health and outage continuity, advanced Clinic Flow, secure outreach and response handling, ReadyQueue Intelligence™ exception prioritization, advanced imports, equipment scanning/disposition, executive reporting, and full Continuity Brief tools.

How is Enterprise pricing determined?

Enterprise pricing depends on organizations, locations, users, hierarchy, migration, custom permissions, integrations, reporting, security review, training, service levels, and implementation requirements.

Is ReadyQueue priced per physician?

No. Essential and Professional are based on organizational scope, locations, users, reporting, automation, and workflow capacity.

Can ReadyQueue support international organizations?

Yes. ReadyQueue supports multilingual public experiences and is structured for jurisdiction-aware implementations. Privacy law, data residency, contracts, international transfers, currency, billing, integrations, and customer responsibilities must be reviewed for each country and organization.

Are the public prices the same in every country?

The public Essential and Professional amounts are shown in U.S. dollars. Local currency, taxes, payment methods, data-residency requirements, contractual terms, implementation scope, and jurisdiction-specific obligations may require a country-specific quote.

Is ReadyQueue HIPAA certified?

HIPAA does not provide a general software certification that automatically makes an organization compliant. ReadyQueue is designed for HIPAA-regulated workflows with access controls, tenant separation, audit history, secure communication patterns, and documented responsibility. Appropriate agreements, policies, training, configuration, and use remain necessary.

Begin with the operational gap creating the greatest pressure.

Use the evaluation to organize a real referral, readiness, authorization, Clinic Flow, equipment, vendor, responsibility, source-continuity, follow-up, or management-exception workflow.

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